Frequently Asked Questions (FAQ)

Question: What happens if I'm not happy with the cleaning service provided by Commercial Clean Gold Coast?<br />
Answer: We have a “Happy or it’s free guarantee” policy, which means that if we fail to clean as agreed, you won’t be charged for the service. If you need more information about this policy, we’d be happy to explain it to you.
Question: Will the same cleaner be assigned to our office each time?<br />
Answer: Yes, unless there are extenuating circumstances like holidays or illness, you’ll have the same cleaner consistently. This ensures that you receive the quality and consistency you expect from a professional cleaning company.
Question: Are we obligated to sign any contracts with you?<br />
Answer: No, you’re not. We believe that providing excellent service is the best way to keep our clients. We don’t want to rely on contracts to keep our business going. Our cleaners know that they need to deliver consistent quality to retain your business.
Question: Do you offer cleaning services during the day and night?
Answer: Yes, we provide both day and night cleaning services. Although most of our clients prefer night or weekend cleaning, we can also provide daytime cleaning services.
Question: Can you provide toiletries like toilet paper, hand towels, and soap?
Answer: Yes, we can provide these items. While this service is not offered to all our clients, you can purchase these items from us or supply them yourself.
Question: What other services do you offer?<br />
Answer: We offer various services to our regular cleaning clients, including carpet cleaning, tile and grout cleaning, pressure cleaning, and rubbish removal. We also provide non-cleaning services like indoor plant hire, bathroom and kitchen consumables, flower delivery, and pest control. If you need other services, please let us know, and we may be able to help.
Question: How soon can you start if we choose Commercial Clean Gold Coast?<br />
Answer: We can start within 48 hours of being awarded the work, provided that you’re ready for us.
Question: Do you provide one-off cleaning services?
Answer: Yes we do! We provide office carpet cleaning, high pressure cleaning, floor scrub, floor strip and seal polish, carpark cleaning, window cleaning, building wash, signage cleaning, deep cleaning for offices and commercial buildings and more.
Question: What security measures do you have in place?<br />
Answer: All our cleaners have undergone National Police Checks, and we can provide these documents upon request.
Question: Is it possible to have a trial period with Commercial Clean Gold Coast's cleaning services?<br />
Answer: Absolutely. In fact, we provide the first cleaning session for free.. We recognize that selecting a cleaning service is a major decision, and we want to make it as hassle-free and low-risk as feasible for you. We suggest that you take advantage of this opportunity to evaluate our services before making a final decision.